AEM Sets Annual Customer Support Seminar

July 30, 2007 • The Association of Equipment Manufacturers' (AEM) 2007 Customer Support Seminar will offer product support professionals from off-road machinery manufacturing companies the latest strategies to better serve customers and gain a competitive advantage.

The AEM customer support seminar will be held Oct. 7-10, 2007, at the Sheraton Gunter Hotel in San Antonio, Texas. With a theme of “Growing Profits in a Shrinking World,” the seminar includes a special focus on technology advances related to product support. Special segments will also examine U.S. Tier 4 engine emission regulations and legislative issues that impact off-road equipment product support. A total of 17 seminar sessions, delivered by 25 presenters, will be offered over two and a half days.

 

Featured presenters include management consultant Jim Weber, who will discuss business models to increase distribution development and profitability. Ken Feldman of the Ford Motor Company will share lessons learned from the automotive industry related to aftermarket parts; and Joseph Michelli, author of “The Starbucks Experience,” will outline techniques to create ultimate customer experiences.

 

Seminar attendees will also get a preview of results from AEM's 2007 survey of industry warranty policies and procedures. This biennial association survey helps manufacturers compare and benchmark their own warranty terms, costs and effectiveness against their peers and competitors.

 

AEM's annual customer support seminars are designed by off-road equipment manufacturing parts, service, training and warranty managers to provide attendees with a variety of perspectives from industry peers as well as consumer/business companies. The seminars feature panel presentations, case studies, interactive technology displays and networking exchanges.

 

AEM's educational programming now offers Continuing Education Credits. Complete seminar details and registration information for the Customer Support Seminar and the association's complete education lineup are posted online in the education section of the AEM website at www.aem.org.