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Crane Hot Line

Enhanced MeritorPartsXpress Searches Faster for Aftermarket Parts

November 28, 2018 - Meritor Inc., Troy, Michigan, has made major enhancements to that improve search functionality for more than 100,000 aftermarket products and offer new self-service tools to help North America customers bolster their operations.

“With these enhancements, becomes an even more important resource that helps warehouse distributors (WDs), manufacturers, and dealers not only find parts more quickly but also assist them in making important business decisions to grow their businesses,” said Brett Penzkofer, vice president, Aftermarket, North America for Meritor.

Customers can use the e-commerce platform’s new search tools to quickly configure, search, and identify specific parts. They can also check the inventories of Meritor’s four North America distribution facilities: Florence, Kentucky; Santa Fe Springs, California; Edmonton, Alberta; and Mississauga, Ontario.

Updated search bars deliver more accurate results and quickly identify specific, top-moving product lines, stocking levels, and brand options.

For a quick view of a product line, the website’s new mega menu shows three levels of part categories in a single click.
Key authorized WD customers can create new guest accounts on to streamline ordering. A new online forms process lets customers return products without contacting customer service.
Customized user account settings include tools to create a personalized default landing page with a choice of price options and build Meritor-centric advertising containing their pricing. WDs can also use a tool to monitor their spending.
The average number of site visitors per day has increased 65% since launched in April 2017. “Customers are adopting MeritorPartsXpress rapidly, and based on usage and feedback, the platform is working well for them,” Penzkofer said. “By continuing to increase functionality on the site, we’re offering customers a more personalized experience along with valuable information, and we’re making it easy to do business with Meritor.”


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