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Konecranes introduced a new Warehouse Management System (WMS) Chatbot, an offline digital assistant designed to assist operators with real-time troubleshooting and operational guidance. Initially developed for warehouse environments, the chatbot’s modular architecture allows it to be adapted for use across multiple industries and facility types.
The WMS Chatbot integrates directly into the WMS interface and functions entirely offline. This ensures that all data remains within the customer's secure IT infrastructure, reducing cybersecurity risks and supporting compliance with data protection regulations. Its offline capability also makes it suitable for environments where internet connectivity is limited or restricted.
Pre-trained on Konecranes servers, the chatbot is built using customer-specific documentation, including equipment manuals, service records and electrical diagrams. Once deployed, it provides immediate access to this information — helping operators resolve common issues, locate maintenance data and follow step-by-step instructions to minimize downtime and improve operational safety.
“The chatbot enhances warehouse operations by acting as an always-available expert,” said Lukas Keusch, chief engineer, material handling engineering at Konecranes. “This immediate access to information reduces downtime, accelerates task completion and encourages the team to resolve issues independently and efficiently.”
Marko Talala, director of material flow solutions at Konecranes, added: “The early results from pilot deployments have been very promising. We’re seeing increased operator confidence, quicker problem resolution and a reduced need for external assistance — exactly the kind of impact we aimed for with this solution.”
The chatbot supports multilingual use and is designed to fit into customer-specific workflows. Its scalable and customizable architecture makes it suitable for a range of industrial applications beyond warehousing.
This launch is part of Konecranes’ broader strategy to embed artificial intelligence and automation into its material handling systems. The company continues to invest in digital tools that improve safety, uptime and productivity across industrial facilities.
