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Crane Hot Line

Liebherr Nenzing Customers Can Try New Remote Service App Free

 July 8, 2020 – From now until the end of the year, Liebherr Nenzing’s customers can try out — for free — the company’s new remote service app that makes troubleshooting and servicing its equipment, including crawler cranes, faster and easier.

The tool uses audio and video calls, a chat function, screen sharing, image and document exchange, and whiteboarding to provide real-time customer support from Liebherr experts worldwide.

Throughout the last 12 months, Liebherr has tested the tool in remote locations and challenging situations in order to meet and adapt it to customer needs.

External factors, such as the current pandemic, have proven how indispensable the Remote Service tool can be.

In April, major Liebherr customer needed immediate assistance for one of its Liebherr machines, but attendance on site was not allowed. Using Remote Service, Liebherr engineers instructed the customer’s staff how to remove the defect pump, inspected the condition of the gearbox remotely, and then guided the site staff through installation of a new pump.

The customer’s head of engineering wrote, “The way you plan the job through Remote Service, communicate and execute with your highly professional and technically efficient engineering team is great. In light of your impeccable services, we would like to continue our association with you for the years to come.”

Due to the current worldwide pandemic, Liebherr is accelerating the launch of Remote Service with an extended test phase.

All Liebherr customers now have the opportunity to use the Remote Service App free until the end of 2020.

A laptop, tablet or smartphone and an internet connection are all that are needed.

In addition to Remote Service Liebherr offers a number of digital solutions that make the daily jobsite planning, operation and service considerably easier. Amongst others, these include Crane Planner 2.0, the fleet and plant management system LiDAT, the online portal MyLiebherr, to name but a few. More details can be found here.




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