Dec. 20, 2023 - The Lifting Equipment Engineers Association (LEEA) is launching a new chatbot on its website, leeaint.com, and via its popular LEEA Connect app to provide members and non-members with technical support.
Making guidance on the safe use of lifting equipment even more accessible, quicker, and easier to find, the chatbot also improves LEEA’s ability to transfer knowledge on safe practice, with the goal of eliminating accidents, injuries, and fatalities in lifting and height-safety industries.
Instead of submitting enquiries through technical advice, members and non-members can go to the LEEA website, access the chatbot, and type in their question.
The chatbot will look for keywords in the question and search for an answer from a knowledge base that currently comprises the LEEA Code of Practice for the Safe Use of Lifting Equipment (COPSULE), all Frequently Asked Questions (FAQs), and a range of non-technical information hosted on leeaint.com.
That means the chatbot’s answers are always linked to official LEEA guidance.
Answers for non-member questions are drawn from the copious library of free content on leeaint.com, while members have additional access to the member-only guidance content.
The user automatically receives a LEEA branded transcript of the conversation by email after interacting with the chatbot.
Besides answering the question, the email provides links to relevant sections in the COPSULE and FAQs for further reading.
Any technical question the chatbot cannot answer is automatically forwarded to the LEEA Technical Team, which will aim to respond by email within two working days.
“Through the work and expertise of our technical team and technical committee, LEEA has built a wealth of knowledge featuring a library of guidance documents such as the COPSULE,” said Ross Moloney, CEO of LEEA. “The chatbot aims to improve access to LEEA guidance and provide immediate answers to those seeking advice on the safe use of lifting equipment.”