Manitowoc Expands Crane Care Operations in Latin America

February 11, 2015 - Manitowoc Cranes is moving its Crane Care parts warehouse in Brazil from Barueri, a suburb of São Paulo, to its factory in Passo Fundo, located in the southern part of the country. The goal is to increase parts availability in the region by consolidating and expanding stock capabilities.

 

The Manitowoc offices in Barueri will also relocate to a high-rise commercial building near the current location. By reorganizing its parts stock, the company aims to expand its footprint, elevate the quality of services in the region, and take advantage of the resources in Passo Fundo.

 

“We have great logistical and supplies systems already in place at the factory that we can leverage to streamline our parts and service support across the region,” said Marcelo Medeiros, Manitowoc Crane Care’s customer support director. “This change reallocates Manitowoc resources to better serve our customers in the region.”

 

The parts stock at Passo Fundo will store tens of thousands of items, immensely adding to the plant’s current supply. A new warehouse was built for the parts stock with a vertical design that will ease access and reduce costs. Crane Care training is also being revamped at the Passo Fundo facility to make best use of the new system. “Our training area with simulators is now fully integrated with the factory. This allows for more effective hands-on training,” explained Medeiros. “The proximity to our products and processes substantially adds to trainees’ learning experience.”

 

Similarly, Passo Fundo’s EnCORE facilities will see more benefit from the plant’s renewed infrastructure. Repair and refurbishment services will see quicker turnaround times thanks to the increased parts availability.