Shuttlelift Trains Distributors, Service Technicians on Latest Innovations

May 24, 2017 - Shuttlelift’s CustomerCare team concluded its annual service school at its manufacturing facility in Sturgeon Bay, Wis. The school is conducted as part of a continued effort to keep distributors and service technicians trained on the latest industry innovations to best serve customers worldwide.

The two-week course included the introduction and troubleshooting stages of a variety of new machine improvements across all Shuttlelift product lines.

“Both new and existing service technicians need to be trained on the latest technological advancements,” said Rob Gunnlaugsson, director of Shuttlelift’s CustomerCare. “The biggest advantage we can provide is proper preparation needed when visiting customers to ultimately reduce troubleshoot time and maximize the machines uptime.”

New innovations such as IQAN remote diagnostics and the MD4 display module continue to expand Shuttlelift’s service capabilities through reduced maintenance costs and increased performance efficiency. These features along with the continuous investment in their certified dealers ensures a longer service life for the machine and continued safe operations for their customers.

“We rely on Shuttlelift’s service school to keep up-to-date with global innovations in hoist technology,” said Kim Edds, operations manager of Shul-Mar Equipment. “Shuttlelift’s continuous investment in their product, particularly the remote diagnostic system, allows us to work in tandem with the factory to provide more efficient service to our customers.”

The intelligent remote diagnostic system has made communication easier and more efficient than ever before, allowing an offsite technician to view a machine while operating, troubleshoot the issue, and upload a new program all in the same session.

“The course provides the necessary training to effectively use the new innovations and ultimately reduce in-field troubleshooting time,” said Gunnlaugsson. “The remote diagnostics is just one example of an industry innovation that provides us with resources to keep our machines running longer and at peak performance.”