Terex AWP Adds Customer Support Services

March 3, 2009—Terex Aerial Work Platforms, Redmond, Wash., a business segment of the Terex Corp., has introduced a new one-stop-shop for customer support services: Genie 360°™—A World of Service & Support. The company is also offering more robust and comprehensive customer support services at a time when many companies are working to preserve their aging fleets. The collection of services encompasses refurbishing, used equipment, field and factory support, training, parts, and warranties.

 

“Genie 360° is a complete collection of services which take into account customer support equipment needs from a holistic approach – from beginning to end,” said Siva Balakrishnan, vice president global services. “Our intention for Genie 360° is to clearly communicate our commitment to our customers by offering our fullest support at every turn. We have recently reorganized our structure and improved our processes and programs to better serve our customers.”

 

New additions to the customer support offerings in North America include:

 

New Extended Service Protection Plan—Genie will now offer Terex Xtend™ extended service protection plans on its complete line of booms, scissors and telehandlers. All U.S. customers now have the opportunity to purchase extended protection for these models. The extended service protection plan provides customers the opportunity to purchase one to four years of additional coverage.

 

New Fleet Service Parts Program—Equipment parts for other manufacturers’ products will now be available for order in North America. Three hundred non-Genie parts will initially be available, with additional parts added each month. Parts for Genie aerial work platforms and Terex light towers and generators are available for order via the online Serial Number Smart Parts Lookup System. Newly added parts for competitor products will be available on the parts page of the Genie website. Orders may also be submitted by fax or phone.

 

New Customer Care Center—Genie has recently reorganized its customer service teams to create a North American Customer Care Center of Excellence. The company will be better able to drive innovation, quality, systems, and process improvement to achieve a best-in-class customer experience.

 

New West Coast Refurbishment Facility—In early 2009, Terex AWP acquired a refurbishment facility in Modesto, Calif. This acquisition is integral to the company’s strategy of continuing growth and delivering value-added services for customers. The facility will cater to all customers with refurbishing and reconditioning needs of Genie aerial equipment, and at a later date, Terex equipment.

 

Used Equipment Financing Options—Terex Financial Services will provide financing options for used equipment. These programs are specifically tailored for used equipment acquisition and will provide competitive rates to assist customers in managing their fleet needs.

 

More information is available on Genie’s web site.