UOS to Introduce Comprehensive Aftermarket Service Network

May 13, 2016 - Utility One Source will introduce the equipment rental industry’s first proprietary aftermarket Call & Information Center, a comprehensive service network in which all rental customers will be able to call in 24 hours a day, seven days a week, and connect with UOS’ team of equipment experts to initiate repair.

 

Headquartered in Kansas City, Mo., the aftermarket service network will leverage over 150 trained technicians with veteran knowledge of UOS’ equipment portfolio. By the end of 2016, the network is projected to expand to more than 200 technicians and 18 full-service facilities, adding offices in Atlanta, Orlando, Fla., Fontana, Calif., New England, Northern California, and the Pacific Northwest. Through all facilities within the network, customers will have access to UOS’ aftermarket parts portfolio, currently offering over $40 million in on-hand equipment parts inventory.

 

UOS estimates that, due to the comprehensive training of their equipment experts, nearly 50% of all inbound service calls will be resolved by the end of the call. If necessary, the customer will then be connected to the closest service manager, who can either resolve the issue at the closest full-service facility, or by dispatching a mobile tech to their location. Throughout all steps of the process, progress will be monitored by the Center, to ensure that the equipment, and customer, are back up and running on their jobsite as quickly as possible. In the future, customers will be offered the option of having UOS track the status of their equipment year-round, monitoring manufacturer analytics to identify and communicate potential equipment issues before issues occur.